Job Description
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com . Client Success Associates are integral members of PCG’s Northwest Education Team; the specific focus of this role will be supporting web-based case management software, primarily for Special Education. Client Success Associates will be responsible for managing, maintaining, and growing client relationships with local education agency (school district) and/or state agency stakeholders. This will be accomplished through direct client interaction, as well as collaboration with internal teams. This role must effectively integrate capabilities in client management and project management in addition to promote strong connectivity with the other Client Success Associates and their functional area counterparts across operations and technology. Duties & Responsibilities Provides excellent customer service to all clients, as measured by responsiveness and client satisfaction scores. Prepares and delivers online and in-person training sessions and other presentations to a wide variety of clients and stakeholders. Supports customer service and operations for clients: Responsible for initiative planning and ongoing client relationship management Collaborates with regional teams and other functional areas to meet our clients' needs and support of initiatives. Proactively identify problems and provide solutions t
