Senior Product Manager, Patient Experience
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Job Description
About Maximus Maximus ( https://www. maximustribe. com/ ) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones.
Maximus has achieved profitability, 8-figure ARR, and is doubling year over year — with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors and operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, and Shopify.
About the role We're looking for a Senior Product Manager to own everything a patient experiences after they sign up. Our patients are on prescribed, physician-supervised protocols, which means their experience spans both the digital product and the real world. You will own both.
On the digital side, that means every aspect of a patient's ongoing engagement with Maximus : provider messaging, protocol check-ins, lab results, dashboards, and subscription management.
On the physical side, it means the operational journey that clinical care requires: getting patients to complete their labs (at-home kits and walk-in draws at Quest), keeping them synced with their provider for controlled-substance protocols like TRT, and making sure prescriptions, refills, and protocol changes happen without friction.
This role owns retention and LTV outcomes for patients across all Maximus protocols.
You will also partner with the growth team on cross-protocol adoption — helping existing patients discover and start additional protocols is a shared mandate, with growth owning the commercial levers and you owning the in-product experience that makes those recommendations feel like good medicine rather than upsell.
You will report to the Director of Product and lead a dedicated engineering pod, with a design partner embedded in the team. This is a senior IC role with full ownership of the post-purchase roadmap. What you'll do Own the po