Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr ’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description The GRC Lead is a position within the Sprinklr Security Governance, Risk, and Compliance (GRC) team, reporting to the Director, GRC. The role will be responsible for assisting the GRC team in the planning and delivery of critical compliance reports and certificates, including SOC 2, ISO 27001, C5, SOX ITGCs, PCI-DSS and other relevant programs. They will also assist the team in documenting, assessing, and tracking the remediation of any issues and risks raised during audit examinations and risk assessments. Responsibilities: Manage audit engagements (e.g. SOX, ISO 27001, C5 PCI-DSS, SOC 2, HIPAA), the audit request lists and ensure requests are being fulfilled appropriately by stakeholder management; Coordinate and collate required evidence for external and internal audit support; Managing the control and process libraries, and assisting the business in implementing internal controls; Contribute to meetings by preparing agendas, document meeting minutes, and help track the completion of follow up; Lead junior staff to ensure critical tasks are completed on time and per requirements; Lead Internal/External Audits as it relates to documenting or
