Job Description
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group 's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. When is the last time you felt like you made a difference to your employer and in the job you do? Been awhile? Never? Our employees at Strategic Comp DO make a difference and feel appreciated for it. In fact, we received 98% rating for overall job satisfaction from the participants in our last employee survey, clearly indicating the passion and energy our staff has for our company and for the job they do! Great American's Strategic Comp division is currently seeking a Claim Operations Supervisor to help lead our growing team in supporting multiple jurisdictions. Please note that we are only considering candidates who reside within Central or Eastern time zone locations. Responsibilities Manages the daily activities, procedures, and financial transactions of the Claim Operations Team: Assigns, coordinates, and reviews the work activities of associates. Assesses and controls team quality, productivity and workflow using management controls and reports. Makes recommendations to senior leadership based on observations. Enforces policies and procedures to ensure the team successfully supports all internal and external business partners. Conducts audits and assesses associate work product as appropriate. Monitors shared mailboxes for volume, productivity, completion, and accuracy. A
