Collections & Administration Executive

Job Summary We are looking for a proactive and detail-oriented Collections & Administration Executive to manage debt recovery activities while providing administrative support to the Collections team. The successfulcandidate will be responsible for handling collec􀆟ons, coordina􀆟ng repossession and legal matters, maintaining accurate records, and ensuring smooth day-to-day operations in compliance with company policies. Key Responsibilities Manage the collection of outstanding accounts through phone calls, emails, and other appropriate communication channels.  Negotiate repayment arrangements with customers and follow up to ensure timely payments.  Prepare and issue collection-related correspondence, including payment reminders, demand letters, and final notices.  Coordinate the end-to-end repossession process, including liaising with repossession agents, issuing repossession instructions, and arranging vehicle disposal.  Liaise with appointed law firms on legal matters, searches, legal notices, and other collection related activities.  Coordinate with external debt collection agencies.  Monitor and administer debt repayment arrangements to ensure compliance with agreed payment schedules.  Maintain accurate collection records, documentation, and filing systems, including loan documents and archival records.  Perform administrative duties such as data entry, preparing reports, updating internal systems, uploading data files, and maintaining supporting documentation.  Handle customer and dealer enquiries or complaints professionally and escalate complex issues when required.  Identify and escalate high-risk or problematic accounts to the supervisor promptly.  Ensure compliance with company policies, regulatory requirements, and internal procedures.  Perform any other duties assigned by the Supervisor or Management. Requirements  Diploma or equivalent qualification.  1–2 years of experience in collections, loan administration, credit administration, fina