Job Description
Meta recently launched its Business Agent, helping businesses of every size use AI to boost productivity and deliver more personalized customer experiences. Business Support Engineering will be at the forefront of this shift, and we’re looking for an engineer to play a pivotal role supporting Meta’s partners bringing demonstrated experience in distributed systems and API troubleshooting and a focus on improving the end-to-end support experience. As a Business Support Engineer, you will work closely with cross-functional teams and business partners across the globe, incorporating AI-driven business solutions into their service offerings. You will track industry advancements and partner experiences, evaluating their impact and influencing the product's strategic roadmap. Responsibilities Provide proactive and reactive engineering support for partners, independently managing complex outages to ensure high partner satisfaction Troubleshoot large-scale distributed systems and partner integrations, championing operational excellence and engineering craftsmanship Leverage AI tools to accelerate troubleshooting, automate repetitive tasks, and scale your impact with an 'AI native' mindset Build, launch, and optimize AI solutions using Llama and other LLMs, owning the full lifecycle from prototype to production Develop performance monitoring systems for partner integrations to ensure high availability; leverage metrics to proactively identify issues and drive improvements across teams Provide 24/7 oncall support coverage via rotation schedule, including weekends Collaborate with Platform and Infrastructure teams to investigate issues, align on fixes, and drive continuous product improvement Create clear documentation, specs, guides, and presentations to communicate complex AI concepts to diverse audiences, scaling the team's knowledge internally and externally Drive end-to-end execution, using sound judgment to manage stakeholder expectations and ensuring clear alignment. Dev
