Job Description
Responsibilities Manage daily business operations to ensure smooth and efficient workflow Respond to customer enquiries and conduct timely follow-ups to maintain satisfaction Prepare accurate quotations, invoices, and contracts to support sales and service delivery Coordinate communications and activities with clients, suppliers, and project managers to align project goals Support business development efforts and nurture customer relationships to drive growth Oversee day-to-day operations of the Lodge to maintain service standards and resident satisfaction Manage facilities maintenance, repairs, and improvement projects to ensure operational readiness Coordinate vendors, contractors, and service providers to deliver quality services on schedule Monitor building, equipment, and infrastructure conditions to prevent disruptions Support workplace safety, fire safety, and regulatory compliance to maintain a safe environment Obtain quotations, manage procurement processes, and track operational budgets for cost control Coordinate inspections, audits, and follow-up actions to ensure compliance and quality standards Support projects, events, and operational initiatives across departments to enhance organizational effectiveness Maintain operational records, standard operating procedures (SOPs), and documentation for transparency and consistency Identify opportunities to improve efficiency, service quality, and resident experience through continuous improvement initiatives
