Job Description
G'day! You've found an opportunity that could define your next chapter.Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.The Mission — Why This Programme, Why Now?You're joining at the defining moment of one of the most significant technology programmes Australia has ever undertaken. This programme will build and operate the dedicated cloud giving Australia's national security community and its allies the capability to see more, share more, innovate and act faster than ever before.The architectural decisions being made now — how we structure networking, implement security controls, and automate at scale — will shape how Australia's national security community operates for the next decade. You won't be inheriting someone else's design choices. You'll be making them.Your Role in the StoryImagine being the person who keeps one of the world's largest and most critical information system infrastructures running at peak performance. As a Data Centre Technician, you'll be the hands-on expert who ensures the physical backbone of the cloud never misses a beat. Every server you deploy, every cable you run, every issue you troubleshoot directly enables Australia's national security community to operate with confidence.This isn't just maintenance — it's mission-critical stewardship. You'll apply deep knowledge of computer architecture and the OSI model to solve complex, real-world problems that most engineers only read about. Your troubleshooting instincts will span server hardware, fibre optics, networking, and beyond. When something goes wrong at 2am, you'll be the calm, capable expert the team relies on.You'll join an expanding Infrastructure Operations team where your growth trajectory is limited only by your ambition. The skills you build here — across hardware, networking, Linux systems, and large-scale operations — will make you one of the most versatile infrastructure professionals in the country.Benefits- Learning & development — AWS training and certification support, access to internal learning platforms.- Health, income protection and life cover — Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you.- Military differential pay launching in Australia — Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving.- Employee Assistance Program — Free, confidential support 24 hours a day, 7 days a week for you and your family — mental health, financial coaching, legal questions, and everyday life events.- Family-building benefit — Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching.- Amazon Extras & employee discount — cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.Key job responsibilitiesYou'll own the full lifecycle of physical data centre infrastructure — from the moment new capacity is planned to the day legacy equipment is gracefully retired. Your days will blend strategic thinking with hands-on execution in ways that keep you constantly engaged.Building and DeployingYou'll install and configure racks to internal SLAs, plan and track capacity, and deploy cabling infrastructure that forms the nervous system of the cloud. Every rack you stand up expands Australia's sovereign capability.Troubleshooting and ResolvingWhen trouble tickets land, you'll prioritise with precision and resolve with speed. You'll serve as the escalation point for all systems issues — the person teams turn to when problems get complex. Your Linux expertise will be your superpower as you deep dive into server-level challenges that others can't crack.Leading Through ComplexityDuring high-severity incidents, you'll be the technical point of contact — coordinating response, communicating clearly, and driving resolution. You'll meet 24x7 on-call requirements during shift rotations, knowing that your vigilance directly protects national capability.Physical ExcellenceYou'll work confidently with equipment up to 20 kg, navigate cramped spaces and elevated locations, and do it all within rigorous health and safety guidelines. This is infrastructure work at its most tangible and rewarding.A day in the lifeYour morning starts with a quick scan of overnight tickets — a fibre issue in one rack, a server that needs replacement in another. You grab your toolkit and head to the floor, already mentally mapping your approach. The hum of thousands of servers surrounds you as you navigate rows of precisely organised infrastructure.By mid-morning, you've diagnosed and resolved the fibre fault, restored connectivity, and updated the ticket with detailed root cause notes. Next, you're deploying a fresh rack — carefully positioning equipment, running cables with the precision of someone who knows that every connection matters. You check your work against internal SLAs and feel the satisfaction of another piece of sovereign infrastructure coming online.After lunch, a high-severity alert pulls you into incident response mode. A networking issue is affecting multiple systems. You're the technical point of contact now — coordinating with remote engineers, applying your OSI model knowledge to isolate the layer where the problem lives, and methodically working toward resolution. Within the hour, services are restored and you're documenting lessons learned.The afternoon brings capacity planning discussions with your team — where will the next wave of equipment go? How do we optimise airflow and power distribution? Your input shapes decisions that will serve the programme for years.As your shift winds down, you brief the incoming team on outstanding items. You leave knowing that today, your hands and your expertise kept one of the most important technology programmes in Australian history running without interruption.
