Job Description
You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. USAJOBS Help Center - How to supply work experience This experience may be verified using technical and supervisory assessments. Specialized Experience for the GS-11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: -Performing Information Technology (IT) work that involves experience demonstrating developing, delivering, and supporting IT systems and services, AND -Experience providing/suggesting alternative approaches to IT issues, problems and concerns, AND -Experience independently providing various information technology customer services and support. OR You may substitute education for general or specialized experience as follows: You may qualify with a Ph.D. or equivalent doctoral degree or three (3) full academic years of progressively higher-level graduate education leading to such a degree. Specialized Experience for the GS-9: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: -Applying pertinent techniques to assist with projects led by a Project Manager such as imaging, managing, and deploying customer workstations and peripherals, AND - Performing initial diagnosis for troubleshooting user account problems and provide workstation user network account support, AND -Analyze approaches and leveraging suggestions to assis
