Director of Sales Engineering

Director of Sales Engineering Location: Remote / Hybrid, U.S. Department: Sales / Revenue Reports to: VP of Sales Travel: Approximately 25–35% for customer meetings, executive briefings, field enablement, and industry events About ServiceChannel ServiceChannel helps multi-location brands optimize facilities operations through software, data, automation, service-provider marketplace capabilities, and managed services. Our platform gives facilities, operations, procurement, finance, and service-provider teams the visibility and workflows they need to improve uptime, control spend, reduce manual work, and deliver better guest and employee experiences across every location. About the Role ServiceChannel is hiring a Director of Sales Engineering to lead and scale a high-performing pre-sales organization supporting our enterprise growth strategy. This leader will own the technical and value-selling motion across discovery, solution design, product demonstrations, executive presentations, RFPs, proof-of-concept strategy, and cross-functional deal support. The ideal candidate is a strong people leader and operator who can coach Sales Engineers, partner tightly with Sales leadership, and translate complex facilities, data, marketplace, integration, and AI-enabled workflow capabilities into clear business value for enterprise buyers. This role is critical to improving win rates, accelerating sales cycles, increasing deal quality, and ensuring prospects understand how ServiceChannel can transform facilities performance at scale. What You’ll Do Lead, coach, and develop a team of Sales Engineers / Solution Consultants supporting enterprise and commercial opportunities. Partner with Sales leadership to improve technical sales strategy, account planning, discovery quality, demo execution, mutual action plans, and late-stage deal conversion. Build scalable pre-sales processes, playbooks, demo standards, qualification frameworks, and enablement programs. Own the quality of solution discovery, business-value mapping, platform storytelling, technical validation, and executive-level presentations. Help prospects understand how ServiceChannel supports work order management, asset management, provider performance, spend visibility, compliance, integrations, managed services, marketplace strategy, and AI-enabled facilities workflows. Support strategic deals directly as an executive pre-sales leader, including complex enterprise evaluations, procurement cycles, security reviews, and senior stakeholder meetings. Partner with Product, Marketing, Customer Success, Implementation, and Operations to translate market feedback into sharper positioning, roadmap input, and stronger customer outcomes. Improve the team’s use of CRM, demo environments, discovery notes, win/loss insights, and performance metrics. Establish a culture of preparation, commercial judgment, customer empathy, continuous improvement, and crisp execution. What Success Looks Like Within 6–12 months, you will have improved pre-sales consistency, elevated demo and discovery quality, strengthened Sales/SE operating cadence, increased executive confidence in complex deals, and created a measurable impact on win rate, sales-cycle velocity, technical validation, and pipeline conversion. What You Bring 8+ years of experience in Sales Engineering, Solution Consulting, Value Engineering, Technical Pre-Sales, or related enterprise SaaS roles. 3+ years leading Sales Engineering or Solution Consulting teams. Proven success supporting complex B2B SaaS sales cycles with multiple stakeholders, technical validation, procurement, security, integration, and executive approval steps. Strong ability to connect platform capabilities to business outcomes, ROI, operational efficiency, risk reduction, and customer experience. Experience coaching teams on discovery, demo strategy, storytelling, objection handling, and executive communication. Working knowledge of enterprise SaaS architecture, APIs/integrations, data workflows, analytics, implementation handoffs, and customer lifecycle considerations. Strong cross-functional instincts with Product, Sales, Marketing, Customer Success, Services, and Implementation teams. Operational discipline with CRM hygiene, forecasting inputs, deal inspection, process improvement, and performance management. Excellent written and verbal communication skills, with the ability to influence technical and non-technical audiences. Preferred Qualifications Experience in facilities management, field service, asset management, procurement, service marketplaces, retail operations, restaurant operations, healthcare operations, or other multi-location operating environments. Experience selling to Facilities, Operations, Procurement, Finance, Real Estate, IT, or executive stakeholders. Familiarity with AI-enabled workflow automation, analytics, or data-driven enterprise transformation. Experience leading distributed teams in a remote or hybrid environment. Benefits Servi