Job Description
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Position Overview: We are expanding our Specialized Claims organization and are seeking an experienced leader to join our Major Case Unit. This Fully Remote position offers a competitive salary range of $140,000 to $195,000, depending on experience, technical expertise, and demonstrated ability to manage teams that work on high exposure, highly complex claims. This role is responsible for leading a team of experienced claims adjusters handling the company’s highest exposure and most complex claims. This role oversees daily operations, drives strategic initiatives, and ensures effective claims handling aligned with organizational goals. This role sets clear objectives, leads projects, and provides coaching and mentorship to build and sustain a high performing, engaged workforce. The position requires a high level of technical expertise and collaboration with professionals across various disciplines, including defense attorneys, experts, underwriters and agents. Specialized claims handled by the MCU include the following: Large casualty exposures valued at more than $1M. Molestation and sexual offenses. Personal and advertising injuries. Toxic tort, asbestos, and environmental exposures. Healthcare and human service professional liability exposures. New York Labor Law claims. Cyber and data breach claims. E&S claims. Program and TPA-involved claims. Construction defect claims. Discrimination claims. In this role you will: Lead a team of adjusters handling the company’s largest and most complex claims. Provide daily oversight of operations to ensure effective claims handling aligned with corporate business strategies. Collaborate with leadership to assess resource needs and implement continuous improvement efforts
