Job Description
Ecommerce Manager Position Type: Full-Time, Remote Working Hours: AEST Business Hours About the Role We're hiring an Ecommerce Manager to take ownership of the entire ecommerce growth engine for a fast-growing ecommerce brand. This role is responsible for driving growth across acquisition, conversion, retention, and customer experience. While paid media remains an important component of the role, success will be measured by overall ecommerce performance—not simply advertising metrics. We're looking for someone who understands the complete ecommerce customer journey and can identify growth opportunities across every stage of the funnel. The ideal candidate is equally comfortable analyzing advertising performance, optimizing Shopify storefronts, improving conversion rates, influencing creative strategy, refining retention programs, and uncovering opportunities through customer behavior data. While a dedicated creative team produces design assets and content, this role is expected to actively influence creative strategy, identify winning messaging angles, provide performance-driven recommendations, and collaborate closely with creative resources to improve campaign and website performance. You'll work directly with company leadership and play a key role in shaping the company's ecommerce growth strategy. What You'll Be Doing Ecommerce Growth & Store Performance Own the overall performance of the ecommerce store and customer journey. Identify growth opportunities across acquisition, conversion, retention, merchandising, and customer experience. Analyze customer behavior and performance data to identify bottlenecks and opportunities. Drive initiatives that improve revenue, conversion rate, average order value, and customer lifetime value. Present growth opportunities and strategic recommendations to leadership. Shopify Store Optimization & CRO Own ongoing optimization of the Shopify storefront. Improve product pages, collection pages, landing pages, navigation structures
