Job Description
Job Summary Lead and optimize specialist outpatient clinic operations to deliver efficient, high-quality patient care. Drive compliance, team development, financial management, and strategic initiatives to enhance clinic performance and support organizational goals. Responsibilities Operations & Clinic Management Lead daily operations of specialist outpatient clinics to ensure efficient service delivery and patient satisfaction Improve workflows and patient journey to enhance clinic performance and operational excellence Manage manpower planning and resource allocation to maximize productivity Collaborate with doctors, clinical teams, and management to resolve operational challenges and uphold service standards Develop, review, and implement operational policies and best practices across clinics Regulatory Compliance & Quality Assurance Ensure clinic operations comply with healthcare regulations, licensing, and accreditation standards in Singapore Maintain readiness for audits, inspections, and regulatory reviews through thorough documentation and policy updates Coordinate quality initiatives to promote continuous improvement and patient safety Strategic Planning & Business Improvement Support development and execution of operational strategies aligned with organizational objectives Identify and implement opportunities to improve operational efficiency, service quality, and business growth Participate in new service development and workflow optimization projects Collaborate with senior leadership on long-term planning and continuous improvement initiatives Team Leadership & Staff Development Lead, mentor, and develop clinic operations executives and support staff to build a high-performance team Foster a collaborative, service-oriented work culture that encourages accountability and continuous learning Conduct performance evaluations and provide coaching to support employee growth Financial & Resource Management Support departmental financial goals through effective
