Job Description
- Permanent - Up to $3,000 + PB - Mon-Fri, 9am-6pm - Ubi About the Role: Our client is a fast-growing company specialising in EV charger installation and electrical fit-out services. They are looking for a customer-focused and organised individual to manage customer enquiries, coordinate installations and support daily office administration. This role is approximately 70% customer service and case coordination , with the remaining responsibilities focused on office administration. Job Responsibilities: Customer Service & Case Coordination (70%) Serve as the first point of contact for customer enquiries via phone, WhatsApp and email. Respond promptly to enquiries, understand customer requirements and provide accurate information. Manage the end-to-end customer journey, including enquiry, site survey scheduling, quotation, payment collection, installation scheduling and project completion. Prepare quotations and invoices using company templates. Follow up proactively with customers to ensure enquiries and ongoing cases are handled efficiently. Coordinate with installation teams to schedule appointments and ensure smooth project execution. Liaise with dealer partners such as BMW, MINI, Lexus, BYD and Eurokars on customer case updates and charger collection arrangements. Deliver a positive customer experience by providing timely updates and resolving customer queries professionally. Office Administration (30%) Maintain accurate customer records and update internal systems. Reserve EV chargers for confirmed installations. Update inventory movements, including stock receipts, withdrawals and charger serial numbers. Ensure documentation is complete and complies with company SOPs. Provide general administrative support and assist with ad hoc duties as required. Duration: Permanent Location: Ubi Working Hours: Mon-Fri, 9am-6pm Salary: Up to $3,000 + Performance Bonus (up to 2 months, based on company and individual performance) Medical reimbursement up to $250 per year Compa
