Job Description
Location: Queenstown Duration: Oct 2026 - Apr 2027 Salary: $11-12/ hr Working Hours: One weekday & Sunday off Monday to Sat: a) AM Shift: 830am to 530pm b) PM Shift: 11am to 8pm Job Scope: Financial Counselling /Admission Conduct bedside financial counselling to patient/NOK, detailing estimated hospital charges, applicable subsidies and available financial assistance programs. Assist patients to complete the various mode of payment forms. Identify and refer eligible patients to the Business Office or Medical Social Workers for appropriate financial assistance schemes. Ensure proper documentation and follow up is done for all inflight cases until patient discharge. 2. Patient Billing Matters Assist patients/NOK in their billing enquiries. Facilitate the collection of deposits and outstanding balances from inpatient accounts, adhering to hospital policies. Process payments for ancillary services and medical equipment prescribed by the medical team, including but not limited to rehabilitation items and mobility aids. Execute daily reconciliation and settlement of NETS and credit card transactions, ensuring accuracy and compliance with collection protocols. 3. Handling and processing of National forms (NEFR/MCAF/MT) To be able to explain and advise patient/NOK regarding various national healthcare forms, their requirements and necessary supporting documentation needed. Ensure timely submission of original hardcopy MCAF M/NEFR to MOHH, adhering to established workflow. Maintain accurate and up-to-date records in the SAP system by promptly updating patient consent and ensuring data integrity across all relevant platforms. Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace. Reply emails received in the AASC common email account daily. Ensure all billing adjustments and merge requests are raised timely and correctly within the department. To manage the department supplies inventory. Involve and e
