Job Description
You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. USAJOBS Help Center - How to supply work experience This experience may be verified using technical and supervisory assessments. Specialized Experience for the GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal Service. Specialized experience for this position includes: - Accomplishing projects that require experience with information technology (IT) requirements and techniques; AND - Supervising or leading a team of employees that carry out the daily IT support requirements of end-users, customers, or business partners; AND - Interacting with an IT organization on initiatives; AND - Providing liaison and pertinent information between an organization and customers; AND - Providing progressive improvements and more cost-effective service to the customers. Specialized Experience for the GS-12:You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal Service. Specialized experience for this position includes: - Accomplishing projects that required experience with information technology (IT) requirements and techniques; AND - Managing projects and tasks that carry out the daily IT support requirements of end-users, customers, or business partners; AND - Interacting with an IT organization on initiatives; AND - Providing liaison and pertinent information between an organization and customers; AND - Providing progressive improvements and more cost-effecti
