Job Description
WHO WE ARE We've built an AI-native internal platform that powers every aspect of our Amazon brand management business. AI isn't a feature — it's the backbone. LLMs classify and respond to inbound communications AI generates pre-call intelligence briefs from raw enrichment data A RAG system feeds context into every generation pipeline An AI checkpoint system audits all generated content against quality gates The platform is already live and scaling fast: • 17+ background services • 130+ frontend pages • 214 backend services • 184 database tables • Dozens of autonomous AI pipelines OUR CORE VALUES Be A Moral Human Serve a higher purpose. Everything we build and every decision we make is grounded in doing the right thing. Improve 1% Daily Strive for 1% better every day. Consistent, compounding improvement is how we build world-class systems and teams. Extreme Ownership Own your actions. No excuses, no hand-offs as a crutch. If it's in your world, it's your responsibility. Solve Problems, Don't Create Them Every challenge has a solution. Don't slow down the team by creating new problems — come with answers, not blockers. Make an Impact Focus on meaningful results. We measure success by the difference we make, not the hours we log. Fail Fast & Fail Forward Don't be afraid to fail. Take that failure, learn from it, and move forward stronger. Every failure is a lesson. WHAT YOU'LL BUILD & SCALE AI Communication Pipelines Classify inbound messages by category, intent, urgency, and tone Generate contextual responses using enrichment data Implement and tune human approval gates AI-Powered Sales Intelligence Transform raw enrichment data into structured pre-call briefs Generate backgrounds, pain hypotheses, talking points, and rapport hooks RAG System Maintain and improve the vector database with embeddings Implement markdown-aware chunking strategies Build async ingestion workers and semantic search APIs Trend Intelligence Engine Process RSS feeds, social media, video platfo
