Job Description
Entrepreneurial Director of Strategic Accounts About the Role You will help design and implement Strategic Account Management strategy at Brightidea to grow revenue with a key group of named accounts. You will be responsible for driving customer success. The role requires solid relationship building skills coupled with an ability to think strategically. Your interactions with the customer will represent the Brightidea culture and create value for customers which will ultimately drive revenue. Key responsibilities include, but are not limited to: Work closely with senior executives to design and implement Strategic Account Management strategy Own overall relationship with your portfolio of customers; identify and partner with key customer stakeholders to ensure alignment between their business and priorities and Brightidea . Lead key partnership initiatives including quarterly business reviews, ongoing checkpoints, and escalations as needed Build fundamental account plans, operational strategy and drive revenue growth Identify opportunities for up-selling and expand Brightidea ’s revenue Work closely with internal Brightidea teams such as Legal, Sales Operations, Customer Success and the Implementation teams Identify close conversion and cross sell opportunities to maximize the penetration rate for additional products and services into the existing enterprise client base Leverage relationships with Innovation decision-makers in one division or location across different divisions to sell into another Use CRM to: optimize your productivity, accurately forecast, and transparently communicate sales metrics and customer information Be the expert in Brightidea offerings and stay on top of industry trends within the Innovation Management space What You Need to Succeed 10+ years in an enterprise commercial, strategic client success, account management role 5+ years enterprise software Experience interacting with and building relationships with C-Level stakeholders within Nam
