Job Description
Key Accountabilities: • Allocates resources and organizes processes within assigned area of responsibility (Sales and Service, Operations, People, or Visuals) to drive efficiency and productivity in a variety of situations. • Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor. • Oversees the completion of sales transactions to ensure quick and accurate processing while adhering to cash protection procedures. • Minimizes loss by implementing, actively monitoring and tracking all loss prevention activities. • Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility. • Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets. • Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency. • Coaches, motivates, and inspires individuals within area of responsibility to maximize and drive a performance culture. • Exemplifies knowledge for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model. • Guides and trains team members on basic core and seasonal product knowledge. • Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty. • Understands customer expectations and coaches team to meet or exceed them at all times. • Actively supervises and coordinates team to ensure all customers receive the highest level of service. • Actively collaborates and shares best practices to drive store team performance. • Supports the recruitment, onboarding, training, and development of the store team. Knowledge, Capabilities and Experience: • Must possess and consistently exhibit the competenci
