Job Description
Customer Service Assistant (m/f/d) Remote position | Germany | Part‑time (25h/week, 5 days/week) To support our growth in Germany, CIPEM (ICAPE Group subsidiary) is looking for a Customer Service Assistant (m/f/d) with a first experience in customer service, sales administration or international business. This is a part‑time remote role, working 25 hours per week over 5 days. Your role You will support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams. You will play a key role in delivering high‑quality service and maintaining strong customer relationships. Our solutions include: Custom‑made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.) Electro‑mechanical components for multiple industrial sectors Your responsibilities Process and follow up customer orders in line with contract review Support the creation and maintenance of strong, trusting relationships with customers Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments Prepare pro forma invoices, invoices and credit notes (in case of disputes) Answer incoming calls, provide basic information or redirect inquiries Maintain accurate administrative records and documentation Assist in improving processes and updating department procedures Your profile Degree in International Business, Sales Administration or similar preferred First experience in customer service, administration or a commercial support role Fluent in German and English (additional languages are a plus) Knowledge of SAP is an advantage Strong interpersonal and communication skills Organized, detail‑oriented and rigorous Team player with a proactive attitude Good analytical skills Interest in administrative and coordination tasks What CIPEM / ICAPE Group offers Permanent part‑time contract (25h/week) Competitive salary based on experience – show us what you can do Fully remote positi
