Job Description
At Koala Health , we have our eyes set on an ambitious goal: to make managing your pet’s health simple and delightful. We’ve already launched our pharmacy service that allows people to shop for their pets’ medications and supplements online and get them delivered to their doorstep in presorted medication pouches. Now we’re focused on continuing to improve that experience while building a suite of new products and services that will make the pet health experience even better. We are looking for a Partner Relationship Manager to manage our growing B2B channel. In this role, you will work closely with veterinary practices to enable and improve their home delivery pharmacy solution, with a focus on supporting larger accounts, including groups with multiple veterinary clinics . Experience managing larger, multi-location accounts is important for success in this role. You will work cross-functionally with our Product, Customer Service, and Leadership teams to deliver the best pet health experience for all. What you'll do: Manage the sales cycle with veterinary practices, including larger, multi-location accounts, from lead generation and cold-call outreach to demo, clinic close, and onboarding Build relationships with key stakeholders across accounts, including clinic leadership, practice managers, veterinarians, and multi-location decision-makers Proactively identify solutions to pain points and customer needs by clearly communicating the value of Koala’s home delivery pharmacy solution Support the onboarding and adoption of new clinic partners, ensuring a smooth experience across individual practices and larger account groups Remain current on industry trends and the evolving needs of the animal health and veterinary communities Provide a best-in-class experience for prospects and partners through proactive communication, consistent follow-up, and strong follow-through Understand that each interaction is about more than solving a single problem; it is an opportunity to
