Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys Cloud AI Forward Deployed Engineer Latin America Role Overview: As a Forward Deployed Engineer at Genesys , you will act as the bridge between customer ambition and successful AI transformation. You will partner directly with strategic customers across Latin America to design, prototype, and operationalize Genesys AI solutions that improve customer experience and business performance. At Genesys , we are transforming how organizations connect with their customers through empathy, collaboration, and innovation. This role offers the opportunity to create meaningful impact by helping enterprises move from AI exploration to continuous, scalable transformation. Key Responsibilities: Partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases aligned with strategic objectives. Assess value, effort, and feasibility to support prioritization of initiatives. Translate customer KPIs such as AHT, CSAT, and containment into actionable AI opportunities. Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration. Lead process redesign workshops to enable seamless, omnichannel customer experiences. Ensure solutions meet
