Job Description
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight ’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Xactly Technical Admin to join our Sales teamreporting to the Revenue Compensation Manager. This role is a remote role based in United States. In this role, you’ll play a key role in enabling accurate, scalable, and efficient sales compensation operations by managing and optimizing the Xactly Incent platform and translating complex compensation plans into reliable system logic. This is a great opportunity for someone who thrives in a fast-paced, highly collaborative environment and enjoys working cross-functionally with teams like Sales, Customer Success, Finance, RevOps, and GTM Operations. The ideal candidate brings strong skills in Xactly system administration, data analysis and reporting, and stakeholder collaboration. What You'll Do: Manages and administers the Xactly Incent platform, including configuration, maintenance, and troubleshooting to ensure optimal performance. Manages permissions, access, personalization, new user set up, and similar system operations and setting for Xactly users. Translates compensation plan documents into system logic, ensuring accurate and auditable calculation outputs. Designs and maintains system workflows for plan changes, exceptions, and adjustments. Performs monthly, quarterly, and annual system setup, including User/Position management and hierarchy updates. Conducts UAT Testing to ensure system accuracy. Provides technical guidance during p
