Job Description
Company Overview Incorporated in 1989, WTS Travel & Tours Pte Ltd is a top Singapore travel agency offering cruises, overseas tours, hotel reservations, air-ticketing, and ground transportation. It also operates inbound tours and B2B group incentive tours with multiple branches across Singapore. Job Summary Support the Assistant Operations Manager in leading transportation operations across Singapore, Johor, and West Malaysia, ensuring service excellence and operational growth in WTS Travel’s premium and niche transport segments. Responsibilities Assist in managing daily transportation operations for Fly-Ferry Multi-Modal Services, Corporate Charters, cross-border services, and specialised transport such as seacrew transfers Lead and supervise a team of up to 20 drivers to deliver exceptional passenger experiences on WTS Travel’s buses and services Coordinate with outsourced vendors to ensure timely vehicle supply and maintain vehicle readiness and compliance Drive frontline staff performance to meet and exceed sales targets through active leadership and motivation Collaborate on operational improvement initiatives to support WTS Travel’s expansion in hospitality, tourism, and ancillary travel services Manage shift schedules and ensure coverage during weekends and public holidays with appropriate compensation arrangements Required competencies and certifications Certificate or Diploma relevant to the role Minimum 2-3 years’ experience in service operations within transport, logistics, aviation, or related service industries Proficient in using computer applications and systems to support operational tasks Knowledge of transport operations, airport operations, customer service, client and vendor management, business development, technology systems, and project management Preferred competencies and qualifications Working knowledge of resource management systems Immediate availability to commence work Residence in central and/or eastern Singapore for convenient access
