Job Description
This is a remote position. We are seeking a highly organised and customer-focused Virtual Admin Assistant to manage customer inquiries, scheduling, CRM updates, and administrative tasks. Working closely with the Director, you will help ensure smooth daily operations while delivering exceptional customer service and supporting business growth. Responsibilities Customer Service & Operations: Serve as the primary telephone point of service and client concierge. Handle inbound sales inquiries and customer service requests professionally. Conduct outbound customer service calls for follow-ups, confirmations, and updates. Manage scheduling, logistics, and routing based on Australian geographical locations. Manage multiple calendars, emails, and team meetings. Administration & Support: Maintain CRM management, data entry, and sales pipeline updates. Email management. Encode and update client details in the file management system. Prepare proposals, documents, and business forms using templates. Update file notes, terms and conditions, and contract templates accurately. Assist in creating basic business or financial reports on a regular basis. Perform other general administrative duties as required by the Director. Requirements Minimum of 2 years of experience as a Virtual Assistant or in a related customer service/administrative role. Excellent verbal and written English skills with strong customer-handling capabilities. Experience handling inbound inquiries and making outbound customer service/follow-up calls (strictly no cold calling). A solid understanding of Australian geography is preferred (states, major cities, and regions) to assist with efficient logistics. Proven experience managing calendars, dispatching, or routing efficiently based on locations. Degree qualified is preferred (+). Highly proficient in Google Workspace, Microsoft Office (Word, Excel, PowerPoint), Xero, and experienced with Go High Level CRM software, softphones, or related booking platforms, Sla
