Job Description
Job Summary: The Quality Risk Adjustment Advisor IV is responsible for leading key components of the Quality Risk Adjustment (QRA) programs, including prospective programs, chart retrieval and coding processes, while ensuring compliance with regulatory standards and optimizing quality outcomes. This role partners closely with internal stakeholders and external vendors to enhance operational effectiveness and leverage artificial intelligence (AI) technologies to improve data accuracy, efficiency, and overall program performance. Essential Functions: Serve as a subject matter expert in Risk Adjustment operations, supporting prospective programs, chart retrieval and coding processes. Identify and recommend strategies to optimize risk adjustment processes and improve quality metrics across insourced and outsourced activities, including leveraging AI for process enhancement. Partner with vendors to support execution of operational production plans and contractual requirements. Monitor vendor performance and identify opportunities to improve efficiency, quality, and cost management. Collaborate with QRA Compliance to support development and maintenance of quality assurance protocols. Conduct audits and assessments to ensure accuracy, completeness, and efficiency. Research and evaluate technological solutions, including AI/NLP tools. Partner with Data Science, IT, and Sourcing teams to support deployment of AI solutions. Collaborate with cross-functional teams to support operational goals. Identify and implement process improvements. Monitor and analyze key performance indicators (KPIs). Gather and translate business requirements into actionable recommendations. Assess build vs. buy AI solutions. Support evaluation and monitoring of AI solution performance. Provide guidance and informal coaching to stakeholders as needed. Perform any other job related duties as requested. Education and Experience: Bachelor's degree in Health Administration, Healthcare Management, or a rela
