Job Description
Tech-savvy Paralegal with a passion for customer service Join Codekeeper and take a pivotal role in driving customer success for our clients. As a LegalTech company, we operate at the intersection of legal drafting and review, customer communications, and technical support. We are searching for a talented Paralegal who is passionate about delivering exceptional customer service and excels in a dynamic, multifaceted role. Applications are open for the next two months, and we will hire the right candidate as soon as we find the perfect fit. Role Description As a Tech-savvy Paralegal within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Legal Drafting/Review As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client Customer Service You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support Customers will also be required to set up connections between their source code management platform You will support them in this process and make sure everything is administered correctly on our side Sales Support Since in our view customer succe
