Job Description
Company Profile Client is an award winning, growth-stage FinTech company offering an innovative Software-as-a-Service (SaaS) service. We are rapidly challenging the way financial and corporate institutions manage the collateral and risk associated with derivatives trading. We believe in offering our community an affordable, easy to deploy and scalable service. Backed by influential VC and corporate investors, our global team of 100 works closely across product, technology, and sales disciplines. Our flat structure and ethos of openness and communication means youll be engaged with everyone in the business and have the senior leadership team as one of your key stakeholders. Primary Purpose of Role We are seeking a team mate to join as a Client Support Associate for our Client Support team based in Romania on a remote basis. The role will comprise the following key components: 1. Provide support to our international client base by handling daily client queries. Recommend solutions, guide clients through our platform features and functionalities. and promptly escalate them when necessary. 2. Monitor our platform performance and conduct investigations with our Technology team. As such you will become an expert in using your knowledge of the system to assist clients. As evolves you will support and educate clients in their daily business. Communicating with clients is fundamental to the role. You are willing to work patterns including nights to support our clients worldwide. You are driven and ambitious. You are passionate about client services, and you strive to deliver a best-in-class client experience. You are interested in financial technology and want to build your career in a company that is a pioneer within this space. We are disruptors and want to continue to lead. Our business is growing at a fantastic rate, and this role offers a unique opportunity to further develop your career. Core Accountabilities Become an expert user Timely and effective handling of daily
