Job Description
At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice. Analyst Customer Support - Indianola, PA - Remote USA ANALYST CUSTOMER SUPPORT – Indianola, PA / Remote USA PURPOSE The Analyst Customer Support incumbent provides comprehensive customer service and support across various channels for both business and end-consumer customers. Handles post-sale inquiries, including technical and non-technical issues, through remote support via phone, online chat, or text, as well as in-person assistance at distribution centers or service facilities. Ensures good customer relations are maintained by resolving claims and complaints fairly and effectively, in compliance with consumer laws. Develops organization- wide initiatives to proactively inform and educate customers and creates improvement plans based on customer feedback and surveys to enhance overall service quality and customer satisfaction. The position is responsible for all activities designated for the US Based operations supporting O2B functions for the Radiology Business Unit (consumables), and collaboration with the Shared Services Organization (SSO). This position will also support others within the team on the various responsibilities of O2B Radiology consumable business. They will act with full authority on their behalf while participating in all aspects of customer service functions supporting the Radiology consumables business. Emphasis is on solving problems through root cause analysis, recommendat
