Job Description
What you will be doing: Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions in the ERP application. Fully documents and escalates if necessary. Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals. Responds to situations where standard procedures have failed to isolate or correct system or software failures through cus…
