Job Description
About Us: Ovation Law Firm is a fast-growing, consumer-focused law firm based in the United States, committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale nationally with a remote-first workforce, our internal technology and systems play a critical role in keeping our teams productive, secure, and connected. We operate in a fast-paced environment where reliability, responsiveness, and operational discipline matter. About the Role: We are seeking a highly skilled Senior IT Support Engineer to support and improve the technology infrastructure that powers our nationwide operations. This is a hands-on technical role focused on advanced troubleshooting, identity and access management (IAM), endpoint administration, cloud systems, and operational security. You will serve as a senior escalation point for complex technical issues while helping drive improvements across our IT environment, user access controls, onboarding workflows, system integrations, and security posture. This role works closely with Operations, Leadership, HR, and department managers to ensure employees remain secure, productive, and connected in a fast-paced remote-first environment. Key Responsibilities: IT Support & Helpdesk Provide Tier 2 and Tier 3 technical support across a remote workforce environment. Troubleshoot complex hardware, software, networking, VPN, printing, audio/video, and cloud application issues. Serve as an escalation point for advanced support requests and infrastructure-related problems. Support and improve onboarding and offboarding processes, including device provisioning, account setup, and secure access removal. Maintain and support both Windows and macOS environments. Assist in standardizing IT processes, documentation, and operational workflows. Identity & Access Management (IAM) Administer and maintain identity platforms such as Okta and Microsoft Entra ID (Azure AD). Design and
