Job Description
We are hiring an Inside Service Technician to join our Sauna360 Technical Support team! DISCOVER Be the expert customers rely on when their equipment stops working and help get them back up and running quickly. As an Inside Service Technician A, you play a critical role in delivering a high-quality customer experience. You’ll diagnose and resolve technical issues across a range of sauna and steam products, guiding customers, dealers, and internal teams with clear, confident support. This role combines hands-on technical troubleshooting with real-time problem solving. You’ll work across multiple product lines and systems, applying electrical knowledge and logical thinking to identify issues down to the board level. You’ll partner closely with customers, dealers, and internal teams to resolve issues, share product knowledge, and ensure consistent service standards. In doing so, you help protect product quality, strengthen customer relationships, and support overall business performance. Beyond day-to-day support, you’ll contribute to continuous improvement through documentation feedback, training support, and input into new product development. YOUR RIPPLE EFFECT Do you enjoy helping customers solve technical problems in real time? Respond accurately and promptly to incoming phone and electronic technical inquiries from customers and dealers. Can you confidently troubleshoot electrical systems? Diagnose and resolve issues down to the board level across infrared, sauna, and steam products, including high‑ and low‑voltage. Are you comfortable being the expert on the line? Provide clear, professional guidance while confidently explaining technical solutions to customers, dealers, and internal sales teams. Do you communicate well under pressure? Maintain a calm, helpful presence during peak seasons, new product launches, and high‑demand periods when call volume increases. Do you like collaborating behind the scenes? Support internal teams by sharing technical insights and
