Job Description
Job Title: Director of Support Reports to: SVP of Client Operations Type: Full time, salaried Location: Remote; with occasional travel requirements About Crunchafi Crunchafi (formerlyLeaseCrunch) is revolutionizing the world of accounting with easy-to-use, cloud-based solutions designed to simplify complex financial data management. Our products empower CPA firms and financial professionals by streamlining lease accounting, data extraction, and cash flow forecasting, helping them deliver strategic value faster and more efficiently. Trusted by over 750 firms and more than 27,000 companies, Crunchafi combinescutting-edgetechnology with expert support to power the future of accounting. Our Team Crunchafi is made up of passionate, forward-thinking professionals committed to transforming the accounting industry. Our teamis dedicated to providinginnovative solutions that simplify accounting processes andprovideactionable financial insights. We value collaboration, creativity, humor, and a shared vision of improving the accounting profession through technology. Why Join Us? We are looking for talented individuals to join our growing team and contribute to our mission of empowering CPA firms and financial professionals. At Crunchafi ,you’llbe part of a dynamic, collaborative environment where your ideas are valued, and your growth is supported. We offer a rewarding work/life balance, opportunities for professional development, and a chance to make a real impact in the world of accounting. Position Overview We are seeking a Director of Support to lead and scale a fully functional, customer-centric Support organization. You will create the processes, reporting, and toolingrequiredto deliver consistent service quality, predictable performance, and a best-in-class customer experience. A keycomponentof this role is leading the evaluation, migration, and rollout of a modern ticketing platform, replacing legacysystemsand improving routing, automation, insight, and operational effi
