Job Description
Roles & Responsibilities Oversee the daily operations of the store, ensuring efficient and smooth business activities. Supervise and lead retail staff, including cashiers, sales assistants, and stock replenishment personnel. Monitor sales performance and implement strategies to achieve sales targets and improve profitability. Manage inventory levels by ensuring adequate stock availability, conducting regular stock checks, and coordinating replenishment. Maintain accurate records of sales, expenses, inventory, and staff performance. Prepare and manage operational budgets while monitoring expenditures to ensure cost efficiency. Ensure merchandise is displayed attractively and that the store is clean, organised, and compliant with company standards. Provide excellent customer service by handling customer enquiries, feedback, and complaints in a professional and timely manner. Recruit, train, coach, and motivate employees to maintain high performance and service standards. Prepare staff work schedules and ensure adequate manpower coverage for daily operations. Ensure compliance with all company policies, workplace safety regulations, and relevant government requirements.
