Job Description
✨ About the Role We are looking for a Quality Engineer to manage end-to-end customer complaint handling and drive continuous quality improvement across plant operations. This role acts as a key interface between customers and internal teams , ensuring timely issue resolution, product quality compliance, and sustainable corrective actions. 🔧 Key Responsibilities Customer Complaint Management (Primary Focus) Act as the main contact point for customers regarding quality issues and complaints Manage customer complaints lifecycle from intake → investigation → closure Lead problem-solving activities using structured methodologies (e.g., 8D, RCA, 5 Why ) Coordinate cross-functional teams to implement containment, corrective, and preventive actions Monitor effectiveness of solutions and ensure no recurrence of issues Quality Performance & Customer Interface Represent customer voice internally and ensure alignment with customer requirements Analyze complaint trends (PPM, defect rate, recurrence) and report to management Support customer audits, visits, and quality reviews Deliver timely communication and technical reports to customers New Product & Change Management (APQP / PPAP) Support APQP and PPAP activities for new products and engineering changes Coordinate product validation, testing, and customer approval process Ensure compliance with customer-specific requirements and quality systems Quality System & Continuous Improvement Manage non-conformance handling and CAPA implementation Develop and maintain work instructions, inspection standards,
