Job Description
The Customer Quality Engineer (CQE) acts as the primary quality liaison between the company and their customers in the mobile hydraulics sector. This role is responsible for addressing customer quality concerns, managing complaint resolution, ensuring customer satisfaction, and driving continuous improvement efforts to meet customer requirements and expectations and industry standards. Serve as the main point of contact for customer quality issues and communications. Investigate customer complaints and non-conformance; lead root cause analysis and develop effective corrective and preventive actions. Monitor customer satisfaction and quality performance metrics. Participate in customer audits and product validation reviews; provide technical and quality support during new product introductions (NPI). Coordinate and lead 8D or similar problem-solving methodologies for customer issues. Ensure timely communication and documentation of quality concerns and resolutions. Collaborate with internal teams (sales, manufacturing, engineering, quality assurance) to address customer feedback. Support PPAP and other customer-specific quality requirements. (APQP) Prepare and deliver quality reports, presentations, and metrics to customers and internal stakeholders. Participate in audits, customer visits, and continuous improvement initiatives. Maintain compliance with industry standards (e.g., ISO 9001, ISO 14001) and customer-specific quality requirements. Travel to customer sites (domestic and international) and other company locations as needed. (Up to 30% annually) Bachelor’s degree in Engineering, Quality, or related technical field. 3+ years of experience in manufacturing, project management and/or quality focused projects Proven track record in customer-facing roles, including direct interaction with vendors, OEMs, and
