Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Location San Francisco Bay Area or Washington, D.C.; hybrid or remote work will be considered for the right candidate Role Overview Five9 is seeking an experienced commercial attorney for our in-house Transactions Legal Team within the Legal and Compliance organization. In this role, you will be pivotal in enabling Five9’s revenue growth by supporting the company’s sales and commercial operations. Your work will focus on drafting, reviewing, and negotiating complex commercial agreements for our cloud center platform, AI-enabled services, data processing, and security offerings. This position requires close collaboration with Sales and other cross-functional teams to support closure of complex commercial transactions and drive legal department initiatives in alignment with company business processes, policies, and objectives. Key Responsibilities Draft, review, and negotiate a broad range of commercial agreements, including master services, data processing, partner and reseller, business associate, vendor, end user license, confidentiality, and service level agreements. Prime complex legal transactions with a variety of customers and partners of different scales and sizes, across verticals such as retail, insurance, finance, and healthcare. Advise internal stakeholders on liability, AI and data use, data privacy, cybersecurity, and regulatory compliance considerations within commercial agreements. Partner closely with Sales, Operations, Product, Compliance, Procurement, and Finance teams to successfully close customer and partner transactions. Identify legal risks and provide balanced, pragmatic solutions that support business objectives while managing legal risk in a high-pressure, high-growth environment. Assist in the development, maintenance, and continuous improvement of contract templates, negotiation playbooks, frequently asked questions, and scalable legal processes that improve efficiency and accelerate deal velocity. Qualifications Required Juris Doctor (JD) from an accredited law school. Active membership in good standing with at least one U.S. state bar. Between seven and twelve years of combined of law firm and in-house legal department experience. Four or more years of in-house experience drafting and negotiating complex agreements in a high pressure technology sales environment. Significant experience with negotiating SaaS, cloud, and other technology agreements. Experience addressing issues in telecommunications, data privacy, AI, cybersecurity, and regulatory compliance. Experience managing multiple projects and negotiations simultaneously in a fast-paced demanding environment. Strong commercial judgment and ability to balance legal risk with business objectives. Preferred Experience supporting product teams with AI-enabled and data-driven technology products, features, and use. Familiarity with data privacy and regulatory frameworks relevant to enterprise SaaS platforms, including HIPAA, GDPR, SOC 2, and U.S. privacy laws (e.g., CCPA/CPRA). Working knowledge of standard business processes for cloud companies, including go-to-market strategy, customer experience management, and finance processes. Proficiency improving contract lifecycle management and legal operations within high-growth technology companies. What You Will Bring The ideal candidate has strong commercial judgment, is energetic and highly organized, and thrives in a demanding, high volume sales environment without sacrificing quality. You will have a demonstrated ability to build strong working relationships and experience advising and negotiating issues related to data privacy, liability, security, compliance, and emerging AI technologies. An excellent work ethic, drafting abilities, and interpersonal skills are essential, along with the ability to manage competing priorities. A collaborative, solutions-oriented mindset, and the ability to work effectively within a team environment. The ability to translate complex legal and regulatory requirements into practical and actionable business guidance. Comfort navigating emerging legal and compliance issues, particularly those related to
