Job Description
About the Role You will be an Onsite Deskside Support Engineer providing Level 1 IT support to end users at the client’s premises. You will be the single point of contact (SPOC) for all IT-related issues at your assigned site, handling incident resolution, hardware and software IMAC, software distribution, patch management, and clinical workstation support. This role requires you to be onsite at all times as remote access is not permitted unless specifically authorised. Key Responsibilities 1. Incident Management & Onsite Support • Serve as the SPOC for all end-user IT requests and incidents at the assigned site • Diagnose and resolve Level 1 hardware and software incidents at the end user’s work location • Perform daily walkabouts on the ground floor / frontend locations to proactively identify IT issues • Track, escalate, and follow through on all incidents until closure • Obtain end-user sign-off upon completion of every incident or service request • Update ticketing system (e.g. ServiceNow) with resolution details and FAQs 2. Clinical Workstation & CoW Support • Perform daily health checks and verify operational readiness of all workstations, notebooks, and Computer-on-Wheels (CoWs) before ward operations begin Reboot CoWs every morning before the start of ward and clinic operations • Conduct and maintain daily CoW monitoring reports and asset lists for clinical locations • Perform manual application updates and upgrades for clinical suite applications (e.g. eIMR, CCOE, C-DESK) at all wards and clinics • Conduct proactive CoW health checks at least once every two (2) months 3. IMAC Services (Install, Move, Add, Change) • Manage and execute all IMAC requests for desktops, laptops, printers, and peripherals • Coordinate with end users, third-party vendors, facilities, and finance teams for IMAC completion • Validate assets and update asset management systems upon completion of every IMAC • Provide daily/weekly/monthly IMAC status reports to the client • Support tw
