Job Description
Our client is a well-established company within the premium food distribution and supply industry, serving a diverse portfolio of hospitality, retail, and food service customers. Due to their current expansion plan, they are looking for a Customer Service Officer (Order Processing) to join their operations team. They are located in the (North) – easily accessible. Responsibilities: Process and manage customer orders accurately through the company's ERP and order management systems. Coordinate with internal departments to ensure timely order fulfillment, delivery scheduling, and inventory availability. Monitor order status, shipment progress, and customer requirements to ensure smooth execution. Handle order amendments, returns, cancellations, and related documentation in accordance with operational procedures. Prepare and maintain order records, sales documentation, delivery instructions, and transaction reports. Liaise with customers on order confirmations, delivery schedules, product availability, and after-sales support. Investigate and resolve order discrepancies, billing issues, and delivery-related matters. Support inventory coordination and operational activities to ensure uninterrupted order processing. Generate periodic reports and provide updates on order fulfillment performance and customer requirements. Ensure compliance with established operational procedures, documentation standards, and service requirements. Requirements: Experience in order processing, customer service, sales support, administration, or related operational functions will be advantageous. Familiar with ERP, order management, or inventory management systems. Proficient in Microsoft Office applications, particularly Excel and Outlook. Experience with SAP S/4HANA or similar ERP platforms will be an added advantage. Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV. We regret that only shortlisted candida
