Job Description
As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch. So, what does a day in life for a Customer Service Representative look like? Communicate with customers through inbound calls, outbound calls and email channels Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information Document customer needs, interactions and outcomes in the appropriate tool or system Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators HGS is a global leader in customer experience management. With more than 18,000+ employees spread across 9 countries; our mission is to make our clients more competitive by providing exceptional customer experiences. Powered by a people first philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future! lus, working with HGS comes with benefits like: Starting at $12 to 16 hourly (depending on experience)and overtime opportunities Best in class medical, dental, vision benefits Tuition Reimbursement Refer-A-Friend bonuses Employee assistance programs Flexible Schedule Options Career advancement in a fast growing organization People focused environment where you’ll make lifetime connections and friendships So wh
