Job Description
There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems ! Regional Manager, Customer Success - LATAM Overview As the leading low-code application development platform, OutSystems empowers organizations to build and scale applications with speed and efficiency. We are seeking a Regional Manager, Customer Success LATAM to lead a high-performing team focused on maximizing customer value, adoption, and long-term success across our LATAM regions. This role is critical in driving strategic outcomes for our enterprise customers, ensuring they realize measurable business impact from their investment in OutSystems . You will partner closely with Sales leadership and cross-functional teams - including Solutions Architecture, Professional Services, Marketing, Product, and Channel - to deliver a seamless, high-impact customer experience. What You’ll Do Lead and develop a team of Customer Success Managers supporting a portfolio of high-touch, enterprise customers across LATAM Partner with Sales Regional Vice Presidents (RVPs) to define and execute regional strategy, aligning customer success goals with revenue and growth targets Establish clear objectives, success metrics, and execution plans to drive consistent team performance Ensure alignment of goals across the team, keeping the customer journey at the center of all decisions Identify opportunities to improve, scale, and optimize the customer experience across the region Collaborate cross-functionally to proactively mitigate customer risk and remove blockers at scale Influence stakeholders and drive alignment in complex or sensitive situations while maintaining strong relationships Leverage data and analytics to inform strategic decisions and improve business outcomes Own monthly business reviews with CS leadership, providing insights into performance, risks, and opportunities Allocate accounts and resources effectively to ensure balanced coverage and maximize impa
