Job Description
JOB SUMMARY The Housekeeping Manager is responsible for leading and managing the overall housekeeping, laundry, public area, and horticultural operations of the hotel to ensure the highest standards of cleanliness, presentation, guest comfort, and operational efficiency. This role oversees departmental planning, budgeting, training, inventory management, preventive maintenance coordination, and compliance with hotel standards, health and safety regulations, and brand expectations. The Housekeeping Manager also plays a key role in developing ambassadors, driving guest satisfaction, and maintaining a positive and productive work environment. WHAT YOU WILL BE DOING Lead and manage all housekeeping, laundry, public area, and horticultural operations of the hotel. Ensure guest rooms, public areas, back-of-house areas, and employee facilities are maintained to the highest standards of cleanliness and presentation. Develop, implement, and continuously improve housekeeping systems, procedures, and operational standards. Monitor and maintain par stock levels for linen, uniforms, guest amenities, and cleaning supplies. Coordinate inventories and fixed asset management with Finance and General Store teams. Oversee pest control, landscaping, and horticultural maintenance activities. Conduct regular inspections of rooms, public areas, and colleague facilities to ensure compliance with hotel standards. Coordinate preventive maintenance schedules with the Engineering Department. Prepare monthly operational, housekeeping, and laundry reports for management review. Support procurement activities by assisting in supplier selection for housekeeping-related items and services. Manage departmental budgets, payroll, inventory controls, and operational expenses in line with financial objectives. Drive cost control initiatives while maintaining exceptional service and quality standards. Lead recruitment, induction, training, coaching, and performance management of housekeeping ambassadors.
