Job Description
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Property Claims department is seeking a Senior Field Property Adjuster for the Toledo, Ohio territory. This is a remote Full-time/Exempt role with field investigations. POSITION OVERVIEW: The Sr Adjuster Field Service Claims is responsible for independently managing moderate to complex and high-value field property claims. This role requires advanced investigation, evaluation, and negotiation skills to resolve field property claims. It involves thorough analysis, collaboration with internal teams and external experts, and will require travel on short notice. Strong technical expertise and the ability to manage claims in accordance with policy provisions, regulations, and best practices are essential to delivering high-quality service and outcomes. IN THIS ROLE, YOU WILL: Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response. Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed. Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners. Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements. Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts. Ensure all claims activities comply with regulatory and company standards. Execute jurisdictional compliance requirements and support others in understanding regulatory obligations. Investigate and manage suspicious claims using advanced techniques and tools; refer to the Spec
