Job Description
As a Client Manager Associate – Core Market, you will serve as the primary point of contact for client relationships within the 2–99 life segment, supporting our Core Market Accounts Team. This role is accountable for driving client retention, growth, profitability, and overall satisfaction while enhancing the end-to-end client experience. Success in this position requires the ability to build rapport and operate effectively across both virtual and in-person environments, adapt to a fast-paced and dynamic landscape, and leverage sales enablement tools and technology with proficiency (including Microsoft Office, Tableau, and Salesforce). A strong foundation in industry products and processes—such as Worksite, LTD, Dental, absence management, online enrollment, experience rating, and dental network analysis—will be critical to delivering value to clients. You will Assume overall responsibility for management of clients (2-99 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved. Build strong relationships with clients and brokers/consultants. Work closely with the respective sales team on account management strategies and positions. Strategically managing the lifecycle of a client to drive the right solutions to their benefit needs Balance the needs of the client with those of the business. Achieve yearly financial growth goals. You have BA or BS degree preferred or equivalent work experience. Experience in account management or sales. Group insurance experience a plus Strong customer service acumen. Demonstrated success in working with brokers/consultants as well as sophisticated clients. Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client. Consultative Selling Skills, negotiation skills, and the ability to influence and persuade. Virtual communication, presentation, consultative selling, and relationship building skills. Team
