Job Description
About the Role We are looking for a motivated and detail-oriented professional to manage our e-commerce operations and develop engaging online sales platforms based on the company's sales strategies and promotional plans. Job Title : E-Commence Operations Executive/ Senior Executive Salary Range : SGD 4,000 to 5,000 (depending on experience and qualifications). Education & Qualifications: Bachelor's Degree in Business, Marketing, E-Commerce, Digital Marketing, or a related field. Working Location : MUJI Head Office. Store visits, product checks, and content preparation will be required when necessary. Working Hours : Monday – Friday (Office Hours). Support for events outside office hours will be required when necessary. Key Responsibilities To manage and optimize the company's e-commerce platform and marketplace operations, including Shopee and Lazada. To maintain product listings, feature pages, promotional campaigns, and online merchandising to deliver an engaging customer shopping experience. To manage product information, images, banners, digital content, promotional artwork, and creative assets while ensuring compliance with MUJI brand guidelines. To respond to customer enquiries and manage customer feedback, returns, and exchanges across e-commerce channels. To provide accurate product information and deliver excellent customer service. To monitor sales performance, website traffic, and customer behavior to optimize product placement and page layout. To analyze performance data and recommend continuous improvements to enhance the online shopping experience. To support MUJI Passport App, EDM and social media content, digital campaigns and performance monitoring. To collaborate with the Merchandising, Marketing, Store Operations, Logistics, and external partners to support E-Commerce initiatives. To prepare reports, maintain documentation and perform other duties assigned by Management. Qualifications & Skills Minimum 3–5 years' experience in e-commerce, retail,
