Job Description
Schedule: Monday to Friday (10am to 7pm PHT) Role Overview This role provides frontline service desk support within an MSP environment. The Service Desk Analyst is responsible for triage, standard service requests, and repeatable tasks, along with initial troubleshooting and information gathering before escalation for Incidents. What will you do? Triage incoming incidents and service requests Fulfil standard L1 service requests and repeatable operational tasks Provide initial L1 level troublesh…
