Job Description
About the Company Founded in 2017, RPG Commerce is a leading direct-to-consumer (DTC) omni-channel company dedicated to building cutting-edge everyday essentials. With an in-house portfolio ranging from innovative active wear to home and living products, RPG currently carries an in-house brand portfolio of brands, including MONTIGO, OiYO by MONTIGO and CASEBANG. About The Job We are seeking a highly organized and analytical Customer Experience & Operations Executive to support our retail operations in Malaysia and Singapore. This role requires a unique blend of customer service excellence, administrative efficiency, and financial accuracy. The ideal candidate is an early riser who thrives in an early-shift schedule (arrive early, leave early) and possesses exceptional spreadsheet and numerical skills to handle daily data reporting and monthly commission calculations. Responsibilities 1. Customer Experience & Support (MY & SG) Provide timely and professional responses to customer inquiries, complaints, and refund requests across all communication channels in alignment with company policies. Act as a central point of contact for internal CE teams in Malaysia and Singapore, delivering prompt and accurate updates regarding stock availability. Conduct weekly audits of Google Reviews to monitor store ratings, identify best practices, and flag areas for service quality improvement. 2. Data Management & Administrative Operations Update and maintain various retail reports for MY & SG stores. Process and submit claims, budget requests for upcoming events, and staff reimbursements. Publish and update store bulletins on a weekly basis (every Tuesday). Prepare and organize participant data and budget calculations for operational meetings. 3. Commissions & Incentives Calculation Execute accurate and on-time monthly commission calculations for all MY & SG retail staff. Prepare and manage staff incentive data, including specialized programs like Palate Parade and Mood Incentives. E
