Job Description
The Transportation Representative acts as the primary interface between Amazon and our external stakeholder partners such as carriers/transporters, so to our partners- you ARE Amazon. A Trans Rep at RO facilitates flow of information between different stakeholders (Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. The specialists are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.The Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. The Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Since they are responsible for the shift performance, they lead a team of L2’s in the shift and would need to display leadership skills to help drive outcomes.Key job responsibilitiesResponsibilities include, but are not limited to:Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Business, Planning, Fulfillment Centers, Sort Centres, Delivery stations etc) for adhoc/cancellations/delays or any other disruptions in the transportation network.Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results.Effectively communicate in a clear and professional manner at all times and must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.Demonstrate excellent time-management skills by providing real-time customer experience by working in fast paced operating environment. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings.About the teamRO (Relay Operations) team is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting India operations. The team deals with the Amazon supply chain network right from First Mile till the Last Mile Delivery Stations. In case of any exceptions, RO steps in to resolve the issue and keeps all the stakeholders informed of the proceedings. Along with tactical problem-solving, team is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and analysis of network data.
