Job Description
Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business. As AI increasingly assists with transactional work, Customer Service Associates (CSAs) - 7+ years of business intelligence and analytics experience - 5+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience - Experience with SQL - Experience with ETL - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software
