Job Description
Overview MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Responsibilities Summary The Licensed Agent Seasonal is responsible for connecting with our client’s existing and potential members/customers while working on projects requiring strong customer service and sales skills to assist members and customers with plan modifications, updates, clarifications, and/or escalations to deliver best-in-class customer service to drive member engagement and retention. Essential Job Functions: Processing various incoming and outgoing phone calls for assigned clients and programs focused on customer service and/or sales in accordance with policies, procedures, quality standards, and federal laws and regulations Call processing includes but is not limited to uncovering member concerns, presenting solutions, processing enrollment applications, overcoming member objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying member information (e.g. names, addresses, etc.), answering questions, resolving issues and providing Member service Depending on client requirements, either present offers by reading scripted presentations verbatim or paraphrasing and customizing the presentations based off product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer
